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SI7211's avatar
SI7211
Explorer | Level 4
6 years ago
Solved

Dropbox Android app can't connect

My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. Howeve...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi SI7211; welcome to our Community and happy Monday!

 

Can you please let me know if you've restarted your mobile device and/or router after getting this error message? Does it persist if you do?

 

In case rebooting your mobile didn't help improve matters, please let me know the exact OS your device is on and the version of our mobile app. 

 

A screenshot of the error would also help so feel free to attach one in your next response.

 

Thanks a bunch! 

  • SI7211's avatar
    SI7211
    Explorer | Level 4
    6 years ago
    Hi Walter,

    Yes, I have restarted my phone and router and also tried using my phone at a different wifi location, but the problem still persists.

    I have a Samsung Edge 7 running on Android version 8.0 and Samsung Experience version 9.0.

    Can you please let me know how to attach a screenshot of the error message on this forum?

    Thanks,
    • bmartin79's avatar
      bmartin79
      Explorer | Level 4
      6 years ago

      @SI7211 there is a "photos" button in the editor controls when replying, at least in the desktop web version. I had to email my screen captures from my phone to my computer to attach them for @Walter 

      • SI7211's avatar
        SI7211
        Explorer | Level 4
        6 years ago
        Thanks. Am afraid I don't have access to the desktop version at the moment (my laptop is at the service centre). Can I email the screenshot to you (please provide an email address if that's possible)?

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