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SI7211's avatar
SI7211
Explorer | Level 4
6 years ago
Solved

Dropbox Android app can't connect

My Dropbox Android app updated overnight, and I now get a message "Can't connect to Dropbox. Make sure you're online or try again later" when I click on Files in the dropdown menu on the left. Howeve...
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SI7211's avatar
SI7211
Explorer | Level 4
6 years ago
Hi Walter,

Yes, I have restarted my phone and router and also tried using my phone at a different wifi location, but the problem still persists.

I have a Samsung Edge 7 running on Android version 8.0 and Samsung Experience version 9.0.

Can you please let me know how to attach a screenshot of the error message on this forum?

Thanks,
bmartin79's avatar
bmartin79
Explorer | Level 4
6 years ago

@SI7211 there is a "photos" button in the editor controls when replying, at least in the desktop web version. I had to email my screen captures from my phone to my computer to attach them for @Walter 

  • SI7211's avatar
    SI7211
    Explorer | Level 4
    6 years ago
    Thanks. Am afraid I don't have access to the desktop version at the moment (my laptop is at the service centre). Can I email the screenshot to you (please provide an email address if that's possible)?
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi all; thanks for your updates!

       

      I'm not sure if this is related, but I had another couple of similar reports where the users mentioned that installing the beta version of the mobile app on their Android devices resolved this for them. 

       

      Could you give it a go and let me know how it goes?

       

      Thanks a bunch! 

      • SI7211's avatar
        SI7211
        Explorer | Level 4
        6 years ago
        Hi Walter, my Dropbox app works properly after I installed the beta version. Thanks

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