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DimeAt's avatar
DimeAt
Explorer | Level 3
2 years ago

Dropbox deleted 2GB of data from my computer while syncing.

I have 9,75 GB limit on DB, and I used 3,99. Suddenly, I noticed on my cell phone that a number of documents were missing. Only 1.66 GB left. I checked on the laptop syncing with the DB and saw that ...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your post, DimeAt! Let’s have a look. 

 

To confirm, you’re not seeing your missing files on your web account, correct?

 

Have you also checked your Events and Deleted files pages?

 

Were those files in a shared folder perhaps? If yes, have you also checked your Shared tab? 

 

Keep me posted for any updates.

  • DimeAt's avatar
    DimeAt
    Explorer | Level 3
    2 years ago

    I checked Nancy. I chacked everywhere, but nothing. It is interesting that while syncing I expected the files from the DB folder to be uploaded to the cloud, but when the sync finished I saw that the DB deleted the data from the My Computer folder and made the folder the same as the cloud instead of the other way around. I am desperate for the data back as I need it badly. Please, please help me!!!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey DimeAt, in your initial post, you mentioned that "you started to sync"; can you please clarify?

       

      Was syncing paused before that?

       

      In any case, if the files never made it to your Dropbox account, meaning they never actually synced, I'm afraid there's no way to retrieve them through Dropbox.

       

      Have you tried some kind of third party app, that would help you retrieve them from your computer's hard drive?

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