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JGHouston's avatar
JGHouston
Helpful | Level 7
4 years ago
Solved

Dropbox Paper document lose formatting on Android

For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
Android
Dropbox Paper
edit
Mobile
  • mahobbo 's avatar
    mahobbo
    3 years ago
    I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey LuciLouWho, thanks for the nudge on this.

I've found your ticket on our system and passed your comments on there, so we can have all the information under one place.

Our experts will be getting back to you soon. 

Also, sorry to hear this persists for you JGHouston - would you like me to send you an email to investigate further? 
JGHouston's avatar
JGHouston
Helpful | Level 7
4 years ago
Walter I contacted chat support a few days ago this is my ticket #15859522, I've been emailing Olivia on this issue, but no fix to my issue yet, I even emailed a screen recording showing how the PAPER app is acting. Unfortunately I'm not in front of my laptop all day, that is why the phone app is so important for my line of work. Please get this fix as soon as possible.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the ticket ID, I've gone ahead and added your comments there to expedite matters on your behalf.

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