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Forum Discussion

JGHouston's avatar
JGHouston
Helpful | Level 7
4 years ago
Solved

Dropbox Paper document lose formatting on Android

For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
Android
Dropbox Paper
edit
Mobile
  • mahobbo 's avatar
    mahobbo
    3 years ago
    I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
LuciLouWho's avatar
LuciLouWho
Helpful | Level 6
4 years ago

I received this today in an email:

 

Hi Cindi,

No worries, thanks for reaching back out and confirming you're not using a custom keyboard or Android ROM (operating system).

I'll let the engineering team investigating this know, and get back to you with any suggestions or if we need additional information.

Regards,
Aiden

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey LuciLouWho  & JGHouston - sorry to hear you're still having issues with this.

I just wanted to let you know that the team is looking into this and we'll make sure to keep you posted once we have an update.

If you have anything to add or ask in the meantime, you can refer to the ticket you have with our support team. 

  • JGHouston's avatar
    JGHouston
    Helpful | Level 7
    4 years ago
    Walter Any updates on this issue? I haven't been able to use the PAPER app and time is passing by with no news from DROPBOX, I use this app for work so it's really important for me to get it working properly ASAP.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi JGHouston, happy Monday! 

     

    Trust to know that the moment we have any updates on this, we'll definitely share them with you in this thread. For now, things remain the same, while our team works on this. 

     

    Thank you for your enduring patience. 

  • LuciLouWho's avatar
    LuciLouWho
    Helpful | Level 6
    4 years ago
    Did DropBox put some sort of limit on allowable characters/information per document, recently? I removed information out of a large document and it is now formatting correctly, buy the larger ones are not!?
  • JGHouston's avatar
    JGHouston
    Helpful | Level 7
    4 years ago
    LuciLouWho thanks for sharing this info, looks like DROPBOX can't figure out a solution for this issue after a couple of months still haven't heard anything from the DROPBOX team.
    You are right, I created a new Document and formatting works good with fewer information.
  • mahobbo 's avatar
    mahobbo
    Helpful | Level 5
    3 years ago
    Does this issue coincide with the OS update of your Android device? My phone was just updated to Android 13 and this formatting issue started occurring.
  • JGHouston's avatar
    JGHouston
    Helpful | Level 7
    3 years ago
    It has been a while since started having this problem, my Samsung Galaxy Note has Android 12, hasn't been updated to Android 13
  • mahobbo 's avatar
    mahobbo
    Helpful | Level 5
    3 years ago
    I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
  • zwickysarkozy's avatar
    zwickysarkozy
    Helpful | Level 5
    3 years ago

    I changed my keyboard setting to Gboard and it fixed the issue for me too!

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