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Dropbox Paper document lose formatting on Android
For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I lose all of the formatting and even the pictures, I had to go to the desktop version an roll back to a previous version of the document, I can not edit or create new documents with formatting, my android version has been working good for years and all of the sudden I have this issue that is really inconvenient because I really need to use my phone or tablet to work on my documents, I'm not in front of my laptop all day.
I already uninstalled the Paper and the Dropbox apps a couple of times and reinstalled with no luck.
Any ideas of what might be the problem?
- I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
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Hi, LuciLouWho can you share the screen recording, I'd like to see if it is acting up just like mine, is your OS Android?
I am unable to share it within the community forum, only via email. Sorry!
It is due to the Community Forum not accepting the .movi, 'jpeg only.
Same here please, still experiencing formatting issues?
- Megan
Dropbox Community Moderator
Hey everyone, I hope you're doing well!
Our team is aware of this, and they're actively looking into this situation. If you have any open tickets, we will follow up with you there once everything is solved.
I'll make sure to also keep this thread posted.
If you need anything else in the meantime, let me know. I received back an email I was probably using the wrong keyboard on my cell phone! Geez, it's something THEY did, I haven't changed my keyboard since I purchased the phone 2+ years ago! I use the Samsung keyboard.
Some update they did, I'm sure. Just fix it at your end Dropbox!
I received this today in an email:
Hi Cindi,
No worries, thanks for reaching back out and confirming you're not using a custom keyboard or Android ROM (operating system).
I'll let the engineering team investigating this know, and get back to you with any suggestions or if we need additional information.
Regards,
Aiden- I'm also using Android phone, didn't change the keyboard, the app was working great until a couple of months now, DROPBOX is taking to long to fix this issue
