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Error message when deleting folders
I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:
There are too many files in one request. Please retry with fewer files.
What has changed? How do I go about deleting my folders?
Hi Everybody,
Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.
Thanks,
Ben
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Can not delete shared folder from "All" page to free up space, keep showing me message in the below
UPDATE: Well, the solution seems to have been reporting the issue on this message board, because now it is working again. I unfortunately don't know what to tell anyone having a similar situation other than wait a day and see if it resolves itself, or perhaps the DropBox team did something to correct the issue. Either way, I am happy to be able to batch delete again!
BenDBXCommunity Manager
Hi Everybody,
Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.
Thanks,
Ben
It's FIXED!
Still having issues copying folders and trying to move things around.
Still not working - says cannot delete files if more than one !!!!!! This is a major issue
Not fixed. Also, via the web interface, the hierarchy does not update.
- BenDBX
Hi Everyone,
We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.
Regards,
Ben
PLEASE BACK MY FILE
This remains an issue for my account. Is there an actual fix forthcoming or can individual users reach out to request deletion of specific directories?
This is particularly odious given the recent policy change regarding accounts that previously had "unlimited storage". I am scrambling like crazy to get my team's accounts under 15 TB each and now we're dealing with outages like this.
