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Danette5's avatar
Danette5
Helpful | Level 5
3 years ago
Solved

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:

 

There are too many files in one request. Please retry with fewer files.

 

What has changed? How do I go about deleting my folders?

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  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

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  • MxByers's avatar
    MxByers
    New member | Level 2
    3 years ago

    I am also having this issue. In addition to the inability to copy out of certain folders. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Ver2ual, ivorysoap and cdimaso thanks for reaching out to us.

     

    There's been an update on the status page regarding this issue, but the team is looking into this.

     

    Make sure you keep an eye out on the status page for more updates.

     

    Thanks!

  • mattburrow's avatar
    mattburrow
    New member | Level 2
    3 years ago

    Hi 

     

    I am clearing some files out of folders and Dropbox has started saying too may files to delete.  I then have to delete each file individually but still then won't let me delete the folder 

     

    Never had this before and it's only recently i.e today this has happened.  Is there a change somewhere or a fault online?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi guys, thanks for posting here! 

     

    Do you still face issues with this? If so, which platform do you use on your end?

     

    Keep me posted!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hello guys, I hope you're all doing well!

     

    I'd also guess this has to do with the slight issue we're experiencing at the moment. Can you clarify which platform you use when you get this error?

     

    Let me know more!

  • DSULZINGER's avatar
    DSULZINGER
    New member | Level 2
    3 years ago

    Which platform????  I am using dropbox, where do I find the "platform"

  • Jonathan Wade's avatar
    Jonathan Wade
    Explorer | Level 4
    3 years ago

    Hi Megan yes, we are still experiencing issues on Desktop PC. 

     

    Thank you

  • Jonathan Wade's avatar
    Jonathan Wade
    Explorer | Level 4
    3 years ago

    To add to this, specifically, I have tried adding someone to a group. While it shows the member was added to the group from the admin console, the user does not actually have access to the group's folders on his side.

     

    Also, there is a user attempting to login after a password reset that now says "internal server error" when trying to login.

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