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amcoffice's avatar
amcoffice
Experienced | Level 11
12 months ago

Errors when trying to load my folder list and copy & move files on the website

For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while t...
Error Messages
Folders
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Thanks for bringing this to our attention, amcoffice.

This is quite strange indeed, but let's see what we can find.

Can you please send us screenshots of the errors you're getting?

Also, could it be that some kind of third party app is interfering with our website, like an antivirus, firewall, etc.?

Did you notice that this started happening after some kind of update on your computer perhaps?

Keep me posted.

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    12 months ago

    I cannot put my finger on any particular download or third-party app within the last 2 days that may be causing this. I will, however, note that folder-load issue started after I had been working on Dropbox website for some time yesterday morning and not right after a startup.

    Funny thing...Tried to attach screenshots with paperclip, and now the attachment popup window will not come up. Is there any other way to send screenshots without using the paperclip method? 

    Thank you.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Thanks for the update, amcoffice.

      You could send them with a Dropbox link, if that's okay.

      • amcoffice's avatar
        amcoffice
        Experienced | Level 11
        12 months ago

        I'll have to research how to do that later (probably not until late tonight or tomorrow) making delay in my project even worse.

        Now I'm wondering if the enevelope-attachment not working is related to the folder-list popup.  Or if it's just "when it rains........"

        I'll be in touch. Thanks again.

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