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Forum Discussion
amcoffice
12 months agoExperienced | Level 11
Errors when trying to load my folder list and copy & move files on the website
For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while trying to copy or move files.
I have done all of the troubleshooting I can think of:
My internet connection(s) are fine. In fact, I'm getting same error on each of our 3 different WiFi providers.
My RAM says: 16.0 GB (15.7 GB usable), and there plenty of memory space available on my Dell laptop.
My Chrome version is up to date; and I have cleared caches, removed bad Chrome extensions, and even changed Chrome DNS settings.
Same error occurs in Chrome incognito and in Microsoft Edge.
I am not able to do this project on the Dropbox desktop or iPhone app. Failure of the folder list to populate makes it impossible to finish end-of-year projects. Is there something going on? Or are there any other suggestions?
Thank you,
amcoffice
19 Replies
Replies have been turned off for this discussion
- Megan12 months ago
Dropbox Community Moderator
Hey amcoffice, it seems that due to the permissions you've set to the folder, we can't open the link on our end.
Just to clarify: does this happen only when you try to move/copy files? Also, does this happen with all of your folders, or some specific ones?
- amcoffice12 months agoExperienced | Level 11
Glad someone is still interested.
Last time I checked this morning the folder list was populating for copying and moving (the only functions where I've noticed the problem). Not sure why my screenshots are needec when everything in them screenshots is detailed in my prior posts. Also I also don't understand why it took so long to tell me about a problem with the "parameters" of my link. If you still want the screenshots, please tell me how to send them.
That reminds me: Why doesn't the paperclip attachment button work? that would really have made things much easier here.
Also I'd like to know why the folder list was not populating for three days.
Thank you - all help info & help appreciated.
- Nancy12 months ago
Dropbox Community Moderator
Hey there! Can you attach your screenshots here by pasting them directly into the reply box?
- amcoffice12 months agoExperienced | Level 11
Again.......the paperclip-attachment button does not work (not sure anyone is reading my posts) or I would have used it long ago and we could have avoided the whole Dropbox link/folder/share/parameter issues. Not sure you still need screenshots (info shown in my screenshots are detailed in my posts), but I'd be happy to send if I have instruction how to change whatever "parameters" are for a folder-share link, or better yet fix the paperclip-attachment button.
The folder list now seems to be populating for copy & move, but I'd like to know why there recently were 2-3 days where those funcitons did not work. If it was a Dropbox issue or Dropbox fixed something on my account, please just tell me or let me know I can fix it in the future so I do not lose days of productivity.
Thanks!
- Megan12 months ago
Dropbox Community Moderator
Hey amcoffice, I'm reading your post! 😀
It could have either been a browser-related issue, or an issue on our end.
In any case, we didn't do anything on our end. Happy to see that your issue is now resolved!
If you need something else, please let me know and I will be more than happy to help every step of the way.
- amcoffice12 months agoExperienced | Level 11
I am glad that folder list appears to be working for
Probably not a browser issue (tried 3 different ones and in cognito - same problem) but glad it seems to be working fairly well now.
Now..........what about the paperclip-attachment button? That still does not work. I'll make a separate post about that.
- amcoffice12 months agoExperienced | Level 11
Screenshots will copy and paste here, but post will not send after hitting Reply button.
Would be so easy if that paperclip button worked.
- amcoffice12 months agoExperienced | Level 11
I have replied to this post several times, and it seems that none of them are there when I revisit. This has been very frustrating - seems like it should not take days just to present a help issue.
Happens with all folders I've tried. Have used other functions to test.
- amcoffice12 months agoExperienced | Level 11
Another issue is how these posts are grouped into replies and original comments - very difficult finding and following a thread. This forum has become almost unworkable and way too much work to even present a help issue - cannot not find the trees in the forest. Is there a way to display all comments in a post chronologically?
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