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msakten's avatar
msakten
Helpful | Level 7
1 year ago

"files stay here for the team" prevents me from moving files from team to personal folder

I - a TEAM ADMIN - cannot move files or folders from a team folder, to my personal (i.e. ADMIN) folder. I get an incredibly annoying message "files stay here for the team". How do I get around this?

54 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Is top level editing enabled for the team msakten?

     

    Also, have you tried moving the files or folders via the content tab in the Admin Console? 

  • msakten's avatar
    msakten
    Helpful | Level 7
    1 year ago

    and here is a video

    [Removed as per Community Guidelines]

     

    this also happens in the browser, whether i use chrome or firefox, on mac or windows. 

  • msakten's avatar
    msakten
    Helpful | Level 7
    1 year ago

    It happens both in the browser, and on my desktop - on both windows (explorer) and mac (Finder).

     

    I try to move any file or folder from a team folder (that I created as an admin), to my private dropbox folder (or any subfolder in my private dropbox). The file(s) move to the destination folder, but then instantly come back, with this helpful message. 

     

    I don't want to change who has access to this file or folder, and I don't want to make a copy. I want to move a folder from a team folder, to my private dropbox folder. 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey msakten - sorry to hear you're having issues with this.

     

    Could you walk us through the exact steps you take to do this so that we can make sure we're on the same page?

     

    For example, are you navigating your account to do this or are you doing it via the Admin Console?

     

    A screenshot of the exact error you're getting would be much appreciated! 

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