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lindap1011's avatar
lindap1011
New member | Level 2
4 months ago

Files that I sent using a shared link aren't accessible. How can I restore them?

Hi, Dropbox community. In April 2019 I was at a funeral where I took some pictures which I saved in a folder here on dropbox. I sent the link to the dropbox to my daughter, which she didn't open at t...
restore
Shared Files
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
4 months ago

Hey lindap1011​, thanks for dropping by the community. 

First we have to gather a little information from you. Which Dropbox plan are you on? Free? Plus? 

Prior to your daughter clicking the link you sent, when was the last time you'd logged into this dropbox account? 

Have you checked the email connected to this Dropbox account for any messages about the status of your account?

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