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Rayborne's avatar
Rayborne
Helpful | Level 6
5 years ago
Solved

Full DropBox even after deleting files/folders

I tried replying to other posts on this matter but for some reason I was not allowed so I created this new post.   My DropBox says it is full however I deleted lots of files/folders.   The status...
Delete
Space and storage
Storage space
  • Rayborne's avatar
    Rayborne
    5 years ago

    Well I am a dumb A%& I totally missed the gigabyte vs terabyte drive limits my bad my expectations were way out of line.

    My Bad!

     

Rayborne's avatar
Rayborne
Helpful | Level 6
5 years ago

I have deleted massive amounts of data but I still have no available space

 

Please help!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Rayborne, I hope you're doing well! 

Have you checked your plan page, as Hannah instructed? What did you find there? 

Keep in mind that if you had exceeded your account's estimated quota a lot, you would also need to delete a large amount of quota to bring your account below its limit.

I hope this clarifies!
  • Rayborne's avatar
    Rayborne
    Helpful | Level 6
    5 years ago

    The bar says I am full however there is very little data in the dropBox.  Yesterday I deleted 100's of gigabytes of data and the plan page bar dropped down to only about 10% full which was great however just a few minutes later it popped back up to full even though I did NOT add any data.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Hey Rayborne! 

      Is it possible that you added a shared folder to your Dropbox, since that would also count against your account's storage? 

      • Rayborne's avatar
        Rayborne
        Helpful | Level 6
        5 years ago

        I have two folders, one with data in it where I deleted lots from yesterday and one empty one that I created right after I deleted all the data yesterday.

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