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Rayborne's avatar
Rayborne
Helpful | Level 6
5 years ago
Solved

Full DropBox even after deleting files/folders

I tried replying to other posts on this matter but for some reason I was not allowed so I created this new post.   My DropBox says it is full however I deleted lots of files/folders.   The status...
Delete
Space and storage
Storage space
  • Rayborne's avatar
    Rayborne
    5 years ago

    Well I am a dumb A%& I totally missed the gigabyte vs terabyte drive limits my bad my expectations were way out of line.

    My Bad!

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi nozomu katagiri, you can login to your Dropbox, account on the site and delete the files from there.

You can also install the Dropbox desktop application and then delete the files from the Dropbox folder which would also delete them from the site.

If you need any further assistance, please let me know!
Harry Adkins's avatar
Harry Adkins
New member | Level 2
4 years ago

The Personal Dropbox space bar indicates my account is full, but there are only two files of less than 3MB in the folder.  Only files I see are in my Deleted Files folder online.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Harry Adkins, happy Monday! 

     

    Can you send me a screenshot of what you see when you visit your account's plan page right here? 

     

    Keep me posted, and we'll proceed from there.

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