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LynnMGallagher
8 years agoHelpful | Level 5
How do I delete files from Dropbox without deleting them from my computer and other devices?
I do not use Dropbox for backup storage; I use a different service for that. But friends and fellow students sometimes want to share files in Dropbox, so I set up a free account. Somehow, I don't know how, Dropbox uploaded some of my photos to the cloud and filled up my basic Dropbox space. I would like to take my photos out of Dropbox WITHOUT DELETING THEM FROM MY COMPUTER or other devices. This would give me the Dropbox space that I need for sharing. But when I try to do that, Dropbox says that it will delete my photos from all my devices! How can I empty my Dropbox without deleting my photos from my devices?
- Hey peeps!So I think there may have been some confusion here DG123. If you made a copy of the music folder into your Dropbox folder, then when you deleted the files from your account, you are right that the Dropbox folder copy will have been removed. The original folder will not have been affected at all as it has no connection to Dropbox.However, if the music folder was moved into the Dropbox folder and then the files deleted then you essentially moved the original copy and then deleted it.If you no longer have the music folder on your desktop, then I can suggest you restore the folder from your Deleted files page. Then, allow the folder to sync to your desktop and then move the newly synced music folder out of the Dropbox folder onto your desktop.Also, keenum_law, sorry for the tardy reply, I'm hoping that at least answering your question will help others with the same query!In this case, you can copy the content from the Dropbox folder and paste it in another location. If you remove the files from your account then, as it is shared, it will remove the files from the other connected Dropbox accounts. However, if their files are also saved on their devices, then these will not be affected by the copied being removed from their Dropbox.Let me know if you have any other questions - Thanks!
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- saimamin00074 years agoNew member | Level 2
I just faced the same issue my all data is deleted can get that data back?
- LizMac424 years agoExplorer | Level 4
I lost some important videos of my grandchildren from deleting them from Dropbox - even the ones on my hard drive backup were deleted. I have never used Dropbox since and would not consider using it again/
- DrakadocDb4 years agoHelpful | Level 6
Dropbox will not let me move (or even see) any of my files because it says that I am out of space and must get more space. Any ideas as to what I can do now.
- Moletrapper4 years agoNew member | Level 2
I am also having a similar problem. I wished to delete some files from Dropbox to save space because it was no longer synchronising because I had reached my limit. When I deleted some files and tried adding some different files, it said it could not synchronise because I still didn't have enough space. So, having backed up the files I wished to delete, I thought if I permanently deleted those files I would then have enough space, but I received a message saying that permanently deleting files does not free up space! If so, that means that once you have used up to your limit, the only solution is to buy more capacity, because you can never free the space you have used! Is that correct, or am I doing something wrong?
- LizMac424 years agoExplorer | Level 4
Its about time Dropbox sorted this problem out - there may be ways to avoid it but I could not understand a word of the answer and so many people are getting caught by, understandably, thinking that if you deleter a file it will not affect any other files on your computer and hard drives. Who knows, before doing this that you have to make sure something about the files being synced. Why isn't there a message pop up informing you before you click on that delete. They obviously don't care as this problem has been going on for a long time.
As said before - I have not touched Dropbox since I lost important videos of my grandchildren.
- LizMac424 years agoExplorer | Level 4
Just don't use it - its a dangerous program and you will probably lose your files at some stage. For Gods sake don't try to delete any of them to make space
- LizMac424 years agoExplorer | Level 4
Rich - I don't know if this is correct. Several years ago I lost a lot of photos and videos which were stored on computer and some of them which were on an external hard drive were deleted too. I have never used Dropbox since and its about time that Dropbox sorted out this deletion of other files stored elsewhere which they should have no access to change.
How can one remember which is the original photo or video or whether that particular file has been safely stored elsewhere when one deletes from Dropbox .
I have read about so many people losing photos and files - its iniquitous that this is still going on.
- Anna4564 years agoHelpful | Level 5
Thank you, Daphne. Your instructions are correct. Thank you. I finally figured out that when Dropbox says the file I am deleting will be deleted on all other devices, they mean the file that exists on DROPBOX and not the file which exists independently on my computer. So if both you and Dropbox would make this crystal clear next time, it would be very helpful indeed. Many of us hate to follow technical instructions and the only tools we have are good grammar (to make things clear) and very plain language, not the jargon of the internet. The technology word has usurped so many ordinary words and started using them in new ways that it's difficult to keep up. And when each computer or system starts using their own vocabulary, things get even more confusing. So - I appreciate your help but do cross all the Ts for people like me who are hanging onto details to help us understand EACH step of a technology process.
- RINGDING3 years agoExplorer | Level 3
I want to delete files on my Dropbox but DONT want to delete on my laptop. How do I do that?
- Nancy3 years ago
Dropbox Community Moderator
Thanks for posting here, @RINGDING!
To make sure I get this right; do you wish to delete files from www.dropbox.com without deleting them from your local Dropbox folder? If yes, then you can ignore those files instead.
Do you want to delete files from your Dropbox account, in general, without affecting any local copies on your laptop (outside of the Dropbox folder)?
Have you enabled computer backup perhaps, and you’d like to turn it off while returning your files to their original place on your laptop instead?
Let me know.
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[Moderator Note: The post was edited for clarity/more information/details.]
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