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Shawn07's avatar
Shawn07
Explorer | Level 3
1 month ago
Solved

How do I stop files being deleted due to inactivity?

Mark​ i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? be...
account access
Delete
File access
  • Mark's avatar
    Mark
    1 month ago

    All info relating to inactive accounts is available here or it will be on the email you've received. You basically need to be logging in at least once a year, and staying under quota. 

Shawn07's avatar
Shawn07
Explorer | Level 3
1 month ago

but why files exceed the space, does it mean it will delete all my files including the ones in my own downloads folder?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Shawn07, let me help here! 

You can read more about how you got to this state, and what you can do to remedy it here. 

If you have any more questions, I'll be one post away! 

  • Shawn07's avatar
    Shawn07
    Explorer | Level 3
    1 month ago

    am i automatically on trial if i create dropbox? i don't rmb paying or getting trials for this, it just automatically exceed the limit

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      Yes, if you're over your account's quota limit, you'll need to upgrade your account, and no, you're not automatically on a trial for a Dropbox subscription unless you started on yourself Shawn07. 

      I hope this clarifies and please let  us know if you have any other questions. 

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