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Shawn07's avatar
Shawn07
Explorer | Level 3
1 month ago
Solved

How do I stop files being deleted due to inactivity?

Mark​ i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? be...
account access
Delete
File access
  • Mark's avatar
    Mark
    1 month ago

    All info relating to inactive accounts is available here or it will be on the email you've received. You basically need to be logging in at least once a year, and staying under quota. 

Shawn07's avatar
Shawn07
Explorer | Level 3
1 month ago

but why files exceed the space, does it mean it will delete all my files including the ones in my own downloads folder?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
Shawn07 wrote:

but why files exceed the space

Its possible if you have put more on to Dropbox than allowed, possibly via shared folders, or if you had a temporary storage quota thats now been removed. 

Shawn07 wrote:

does it mean it will delete all my files including the ones in my own downloads folder?

It will only delete files on Dropbox - i.e. that you can see if the Dropbox folder or at http://www.dropbox.com/home 

  • Shawn07's avatar
    Shawn07
    Explorer | Level 3
    1 month ago

    so i would have to pay to buy more storage if i don't want them deleted? Have u encountered this problem?

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