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Shawn07's avatar
Shawn07
Explorer | Level 3
1 month ago
Solved

How do I stop files being deleted due to inactivity?

Mark​ i was gonna ask about the comment u made 2 years ago saying that the content and files in dropbox gets deleted after 12 months of inactivity, how do i stop that? what constitutes inactivity? be...
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  • Mark's avatar
    Mark
    1 month ago

    All info relating to inactive accounts is available here or it will be on the email you've received. You basically need to be logging in at least once a year, and staying under quota. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
Shawn07 wrote:

but why files exceed the space

Its possible if you have put more on to Dropbox than allowed, possibly via shared folders, or if you had a temporary storage quota thats now been removed. 

Shawn07 wrote:

does it mean it will delete all my files including the ones in my own downloads folder?

It will only delete files on Dropbox - i.e. that you can see if the Dropbox folder or at http://www.dropbox.com/home 

Shawn07's avatar
Shawn07
Explorer | Level 3
1 month ago

so i would have to pay to buy more storage if i don't want them deleted? Have u encountered this problem?

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