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Forum Discussion
How do I turn off Dropbox on the free account?
Dropbox is a monster. It's on my desktop and every file goes through it. But when I click on it there are no files in it. I somehow managed to get it not to add files to the online app because I was ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi ang133, let's jump right into this!
Based on everything that you mentioned, it's not entirely clear to me what your end goal here is.
Do you wish to fix the syncing issue, in order for you to be able to locate your files, or uninstall Dropbox, and delete the local content successfully?
I'll be happy to guide you, I just need some more info.
Also, are you able to locate your files online? Any additional context, regarding this "will I be safe from deletions if I don't include dropbox in the transfer?" would be more than appreciated, in order for me to entirely grasp what you're trying to achieve, before I guide you.
Thanks a bunch!
I can't locate my files online. The online version has 2 files--photos and public. My computer has multiple files. So all the deleted files are not discoverable in the online app. They disappeared from my computer. I would like to delete dropbox but if I do that I would have to get a large thumbdrive and copy my computer files entirely. I just think dropbox is annoying. It's like a virus on my computer.
Also, I paid for a program to find the deleted files on my harddrive, but that was unsuccessful because they found file titles but they were damaged when I tried to open them or the content was too mixed up to read.
- Megan
Thanks for the speedy reply ang133!
If you can't locate your files online, then are you certain that you've accessed the correct Dropbox account, and that you didn't open a new account?
What do you see when visiting your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
What about your deleted files page?
You can uninstall Dropbox using these steps, and then delete any of the files you might not need.
There is nothing in the deleted files page--online. Here's what I have on my computer (Windows): the June date is when I lost the files. When I click on these they're empty.
I want to find my deleted files and then be able to delete Dropbox from my computer without deleting any files.
