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Forum Discussion
How do I turn off Dropbox on the free account?
Dropbox is a monster. It's on my desktop and every file goes through it. But when I click on it there are no files in it. I somehow managed to get it not to add files to the online app because I was ...
There is nothing in the deleted files page--online. Here's what I have on my computer (Windows): the June date is when I lost the files. When I click on these they're empty.
All I have on my desktop is the dropbox "book" like picture. When I click on that it has all the files that are in my computer and my downloads. I don't have a way to see an icon.
- Hannah
Dropbox Community Moderator
The files I see when I open the desktop icon on my desktop are downloads and files that also appear in my PC under documents and downloads--they first go through the desktop icon. There is nothing on that link you gave me for "backup files." It's empty.
If I delete any files on the desktop icon, they are deleted from my computer and are gone. They don't appear in the recycle icon.
- Walter
Hey there ang133 - sorry to jump in, but I just wanted to mention a couple of things here at this point.
Your previous screenshot shows the Dropbox cache folder on your computer - this is not your Dropbox folder where your account's files are stored and is normally hidden.
The second thing I noticed is the date on the files that are located there. Based on those dates, it seems that you might have deleted those files back in last June so if you're unable to restore them from the cache folder, I'm afraid we won't be able to help much since the files were deleted from our servers so long ago.
When it comes to your computer's Downloads and Documents folders, could you take a look at their whole folder paths and let us know if Dropbox is included?
Here's what happens when I download or save a file--it will revert to desktop/dropbox/file--so it goes through that open file icon. But then I like to drop down to "This PC" and either go to my downloads file--if it's a download, or save it to one of my document files. I'm just trying to circumvent dropbox--but it's not really doing that. On June 16, 2023 I tried to find my deleted files online at dropbox but nothing was there. Nor were they in the recycle folder on my desktop. They are somewhere on my harddrive, but in such a damaged state that a program I bought to find them couldn't open them.
