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Forum Discussion

ang133's avatar
ang133
Explorer | Level 4
2 years ago

How do I turn off Dropbox on the free account?

Dropbox is a monster. It's on my desktop and every file goes through it. But when I click on it there are no files in it. I somehow managed to get it not to add files to the online app because I was ...
Delete
desktop
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you maybe send us a couple of screenshots of what you mentioned in your first sentences so that we can have a visual too ang133? 

 

Also, is the Dropbox desktop app installed on your computer at the moment?  If so, what is its exact status and version as shown in your system tray? 

ang133's avatar
ang133
Explorer | Level 4
2 years ago

It It does not appear on the tray. It only appears in the apps section of my system. Why it has the February date 2024 I don't know.

  • ang133's avatar
    ang133
    Explorer | Level 4
    2 years ago

    The file addresses are what everything defaults to--it goes through the dropbox icon on the desktop--the open file one.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshots ang133 

     

    So it seems that the desktop app is not running at the moment on your computer. Could you please right click on the Documents folder and check its properties and let me know if you're able to fix the folder path from there? 

  • ang133's avatar
    ang133
    Explorer | Level 4
    2 years ago

    I can fix the path to bypass the desktop dropbox--but if I go back and check the dropbox path, even if I fix the path, it will end up in the dropbox file. If I delete the open file on the desktop labeled "dropbox" it will delete all my files.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ang133, if you made sure the app is running, then I'd suggest you follow these specific steps, in order to reset your OS' paths (Downloads & Documents), back to their original location. 

     

    Once you do that, your content should return to where it originally was. 

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