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Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder.  As the Team admin I can access the Member folder but the Team folder has no members. If I o...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, Graham C.10, and thanks for posting today!

 

Just to clarify, are you sure it's a team folder or could it be a simple shared folder?

 

You can tell by the icon on the folder; is it a building icon or a 'two-people' icon (a screenshot would also help us understand better)?

 

Also, is this happening in another team member's account or your own?

 

Let me know and we'll go from there.

  • Graham C.10's avatar
    Graham C.10
    Explorer | Level 3
    2 years ago

    Hi Hannah

     

    The empty folder is definitely a Team folder. I know this because that's what it says it is when I look at the Type column in Dropbox.com. We are a team of two and the other person does not see the empty Team folder that I am seeing. As requested, here's a screenshot which shows the empty Team folder, namely the "MUSIC" folder.

    • nada_dbx's avatar
      nada_dbx
      Helpful | Level 6
      2 years ago

      If this team folder is owned by your team, you should be able to go to your Admin Console 'Content' tab and see the Music folder there. You can then archive and permanently delete the team folder. Are you able to do that? 

      • Graham C.10's avatar
        Graham C.10
        Explorer | Level 3
        2 years ago

        When I go to the Content tab in the Admin console I don't see the "Graham ..." folder which is the Member folder which contains the empty "MUSIC" folder. Therefore, I'm unable to delete the "MUSIC" folder.

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