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Forum Discussion

Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder.  As the Team admin I can access the Member folder but the Team folder has no members. If I o...
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nada_dbx's avatar
nada_dbx
Helpful | Level 6
2 years ago

If this team folder is owned by your team, you should be able to go to your Admin Console 'Content' tab and see the Music folder there. You can then archive and permanently delete the team folder. Are you able to do that? 

Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

When I go to the Content tab in the Admin console I don't see the "Graham ..." folder which is the Member folder which contains the empty "MUSIC" folder. Therefore, I'm unable to delete the "MUSIC" folder.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Graham C.10, can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

    • Graham C.10's avatar
      Graham C.10
      Explorer | Level 3
      2 years ago

      Hi Nancy

       

      As requested, I've attached two screenshots, namely "Graham 1.png" and "Graham 2.png". "Graham 1" shows the folder structure I see when I'm logged into Dropbox.com. "Graham 2" shows the folder structure I see when I'm logged into Dropbox.com and I've opened the Admin console. As you can see, there are some differences.

       

      Regards, Graham.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can you also send us a screenshot of what you see when you follow the steps to delete the folder from dropbox.com?

         

        And one more clarification; is the "MUSIC" folder inside your team member folder, or inside the "Graham ... (graham)" folder shown in the first screenshot of your last reply?

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