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Forum Discussion

Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder.  As the Team admin I can access the Member folder but the Team folder has no members. If I o...
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Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

When I go to the Content tab in the Admin console I don't see the "Graham ..." folder which is the Member folder which contains the empty "MUSIC" folder. Therefore, I'm unable to delete the "MUSIC" folder.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Graham C.10, can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

  • Graham C.10's avatar
    Graham C.10
    Explorer | Level 3
    2 years ago

    Hi Nancy

     

    As requested, I've attached two screenshots, namely "Graham 1.png" and "Graham 2.png". "Graham 1" shows the folder structure I see when I'm logged into Dropbox.com. "Graham 2" shows the folder structure I see when I'm logged into Dropbox.com and I've opened the Admin console. As you can see, there are some differences.

     

    Regards, Graham.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Can you also send us a screenshot of what you see when you follow the steps to delete the folder from dropbox.com?

       

      And one more clarification; is the "MUSIC" folder inside your team member folder, or inside the "Graham ... (graham)" folder shown in the first screenshot of your last reply?

      • Graham C.10's avatar
        Graham C.10
        Explorer | Level 3
        2 years ago

        Hi Hannah

         

        Up until yesterday the "MUSIC" folder was located in the "GRAHAM ... (KEEP THIS ONE)" folder. However, as per the attached screenshot, overnight Dropbox created a new folder called "Graham ... (graham)" which now contains the "MUSIC" folder. I did not create the "Graham ... (graham)" folder. It appeared in my Dropbox account overnight. Not only that, but this folder has been automatically populated with a whole series of folders that begin with "MUSIC (view-only conflicts...". Also, in answer to your question, the "MUSIC" folder is inside the "Graham ... (graham)" folder as shown in my last reply.

         

        In terms of sending you a screenshot of what I see when I follow the steps to delete the "MUSIC" folder from Dropbox.com, I go to the Admin console and select Content. However, when I do so I see a range of folders but I don't see the "Graham ... (graham)" folder. (See attached file).

         

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