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Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder.  As the Team admin I can access the Member folder but the Team folder has no members. If I o...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Graham C.10, can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

Graham C.10's avatar
Graham C.10
Explorer | Level 3
2 years ago

Hi Nancy

 

As requested, I've attached two screenshots, namely "Graham 1.png" and "Graham 2.png". "Graham 1" shows the folder structure I see when I'm logged into Dropbox.com. "Graham 2" shows the folder structure I see when I'm logged into Dropbox.com and I've opened the Admin console. As you can see, there are some differences.

 

Regards, Graham.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can you also send us a screenshot of what you see when you follow the steps to delete the folder from dropbox.com?

     

    And one more clarification; is the "MUSIC" folder inside your team member folder, or inside the "Graham ... (graham)" folder shown in the first screenshot of your last reply?

    • Graham C.10's avatar
      Graham C.10
      Explorer | Level 3
      2 years ago

      Hi Hannah

       

      Up until yesterday the "MUSIC" folder was located in the "GRAHAM ... (KEEP THIS ONE)" folder. However, as per the attached screenshot, overnight Dropbox created a new folder called "Graham ... (graham)" which now contains the "MUSIC" folder. I did not create the "Graham ... (graham)" folder. It appeared in my Dropbox account overnight. Not only that, but this folder has been automatically populated with a whole series of folders that begin with "MUSIC (view-only conflicts...". Also, in answer to your question, the "MUSIC" folder is inside the "Graham ... (graham)" folder as shown in my last reply.

       

      In terms of sending you a screenshot of what I see when I follow the steps to delete the "MUSIC" folder from Dropbox.com, I go to the Admin console and select Content. However, when I do so I see a range of folders but I don't see the "Graham ... (graham)" folder. (See attached file).

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, Graham C.10. As for the personal folder you see, you can read more details here.

         

        Now, regarding the Content tab of your Admin Console, it’s mainly to show you team and shared folders (outside of the Member folder) and also which folders a specific team member has access to (for more info, you can also check this Help Center article).

         

        Out of curiosity, have you tried opening your Member folder again via the All files page and moving this team folder outside of it? Can you do this and if yes, are you able to delete it afterwards?

         

        Finally, as for the view-only conflicts you see, I found this article that may help a bit.

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