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Forum Discussion
LEE SEUNG CHEOL
7 months agoExplorer | Level 3
I added my files to Dropbox via camera uploads and it deleted them from my camera roll.
It's been a while, but I don't know where to ask, so I'm writing it down ㅜ
I'm inquiring again after giving up because there was no answer even if I asked the customer center on the drop box we...
Rich
Super User II
7 months agoLEE SEUNG CHEOL wrote:I deleted the camera upload file inside the drop box, but the photo and video file were deleted on my smartphone
Dropbox doesn't do this. There's no connection back to your phone's camera roll from Dropbox. If you delete a photo in Dropbox, Dropbox cannot delete the photo on your phone. It's simply not capable of doing so.
LEE SEUNG CHEOL wrote:I think it was around the end of last year..
If the files were deleted more than 30 days ago, there's no way to recover them now.
LEE SEUNG CHEOL wrote:I tried to upgrade the dropbox pricing plan, but the camera upload file did not appear in the recovery list.
Upgrading has no effect on the recover of files that have already been deleted. The extended recover window that you get with some paid plans only applies to files deleted after the upgrade. It does not work retroactively.
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