This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want to to move folders from the root I have to copy them and then delete the old one, all via the web interface, this is far slower, with more chance of error and (I may be mistaken here) as the files are a copy rather than a move you have to download them again. Would be fascinated to here rationale behind this. I'll be looking in to alternative services when I get some downtime because this isn't workable.

Hi Nancy, In finder on a mac you cant created new folders on the root of the dropbox, not drag folders in or drag to move folders in to other folders. On web you can make new folders on the root, but you still can't move them, only copy, oh and this requires the admin console I believe. It's a huge step back for useability.

The newest update for Dropbox Business is rather stupid. For people who use the file explorer version of Dropbox, it's INEFFICIENT. Why suddenly remove our access to move folders, or even create folders from the explorer version because people aren't careful enough when using it? We weren't made aware of the update coming into force either. How can you restrict access on only half of our employees and not the other half? Please REVOKE this update and stop interfering with things that DO NOT need to be changed.

Apparently the latest update to Dropbox eliminated two essential functions in the Dropbox App for Mac which syncs and interacts with Finder: 1. Users can no longer create top-level folders in Finder. You now require that we log-in to Dropbox.com and do so there. What an idiotic, user-unfriendly, pain-in-the-ass of a process. 2. Users can no longer drag and drop a top-level folder directly into another folder in Finder. And we may not be able to do so even on Dropbox.com. We were just told that we need to copy the folder, past the copy into another folder, and then delete the original folder, and only on the Dropbox.com site. That's equally idiotic, user-unfriendly, and a pain-in-the-ass process. Whoever (risk management attorney?) decided this was a useful and appropriate reduction in the usefulness of Dropbox as a service was asleep at the switch at minimum. Fix this. Restore the functionality. Do it quickly -- or you'll start losing users quickly, beginning with my company.

The new file system is terrible for workflow, limiting basic actions like creating and moving folders on Dropbox's root. This process is now slower, error-prone, and may require downloading files again.

Thank you for replying. That's a horrible decision. Please fix it. Also, it doesn't completely address the question. I had tried creating top level folders from the website, and it didn't work there either. I tried on Firefox and Chrome from two different members' accounts. I could not create top level folders or move existing files or folders to the top level. I actually can now, but this function did seem to be broken for quite a while. In any case, please restore the ability to do this from Finder. The OP was correct that this is absolutely awful and workflow-destroying. Thank you.

I can’t create new folders or move existing ones from my root Dropbox

31 Replies

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Nancy
Dropbox Community Moderator
2 years ago
Thanks for posting on the forum, daveyp.

To clarify, do you mean that you’re unable to create new folders/move them from your root Dropbox to another location both on the website and the desktop app?

Are you receiving any errors when trying to move them? If yes, feel free to send a screenshot, as well.

Let me know when you’ve got updates.
daveyp
Helpful | Level 6
2 years ago
Hi Nancy,

In finder on a mac you cant created new folders on the root of the dropbox, not drag folders in or drag to move folders in to other folders.

On web you can make new folders on the root, but you still can't move them, only copy, oh and this requires the admin console I believe.

It's a huge step back for useability.
Jay
Dropbox Community Moderator
2 years ago
Hi daveyp, we appreciate the feedback on this matter.

We take all comments into consideration when improving the Dropbox app, site and services.
daveyp
Helpful | Level 6
2 years ago
Thanks. Is there any way to get the old functionality back, or any plans to add it as an option?
Failing that, any workarounds or anything I'm doing wrong?

I'm really surprised even Admins can't move team folders anymore, it's such a basic function.
HGVDriverGroup
Explorer | Level 4
2 years ago
The newest update for Dropbox Business is rather stupid. For people who use the file explorer version of Dropbox, it's INEFFICIENT. Why suddenly remove our access to move folders, or even create folders from the explorer version because people aren't careful enough when using it? We weren't made aware of the update coming into force either. How can you restrict access on only half of our employees and not the other half?

Please REVOKE this update and stop interfering with things that DO NOT need to be changed.
erickaka
New member | Level 2
2 years ago
The new drop box update has not been advised to anyone it is just updated without informing its users that you cannot move folders. In the update it moved our existing folders into others making it inefficient for our work. It was done to stop people from deleting folders from their desktop which can be recovered from TRASH so PLEASE CAN WE HAVE IT BACK!!!
nada_dbx
Helpful | Level 6
2 years ago
Hi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `Update coming [Mon DD]: Next steps to prepare your team`. Could you please check your spam folders for that?

And on the desktop file explorer, can you check and let us know if you're able to see context menu action to create folder at the Dropbox root? Screenshots will also be helpful if you can share!
daveyp
Helpful | Level 6
2 years ago
Hi Nada,

Sorry for the delayed reply, only just seen this.

Attached are two screenshots, one of the options i get in my root folder, and the other inside a sub folder.
Viveca
Helpful | Level 6
2 years ago
I am having the same problems: can't make new folders in root folder. Can't move files or folders into the root folder. It is destroying our workflow. Please fix this ASAP.

I tried in Apple Finder and in Dropbox online through Firefox and Chrome. I also tried from both of our account seats.

Here are two screenshots.

Add Folder option grayed out from root folder:
Add Folder option active from a sub folder.
Viveca
Helpful | Level 6
2 years ago
One more note: this problem is only happening in my company Dropbox Standard account. My personal free account is fine. It feels like we're paying to have a version that works less well.