We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
slidedesignr
6 years agoHelpful | Level 6
I can no longer overwrite a file - same exact name - but keep the same link!
This just suddenly started in the last couple of days, after working for years. I'm having an issue where a new link is generated for an updated version of the same file with the same name in the sam...
Walter
Dropbox Community Moderator
6 years agoHey slidedesignr; thanks for the additional details here.
I'm not sure if this will do the trick, but have you tried overwriting the file using our website and not by copying or moving the file on your desktop with our desktop app running?
While we're at it, are you using our new desktop app when overwriting the file(s) or your Finder/File Explorer?
In case this keeps happening, could you send us a sample shared link that's showing this behavior so we can have a look on our end?
slidedesignr
6 years agoHelpful | Level 6
Hi Walter, I have the desktop app installed, but I don't use it. I'm saving to/ copying/ overwriting/ etc using the synced folders on my Mac.
What's the best way to shoot you a link?
- Jay6 years ago
Dropbox Community Moderator
Hi slidedesignr, are you using the native Finder app on your app, or a third party file explorer when copying and pasting?
If not, it sounds like there was a recent change in the OS somehow, where instead of overwriting a file, it deletes the original, thus deleting it from Dropbox along with the shared link, and then adding the file again as new.
We're not able to duplicate this behavior on our machines.
- slidedesignr6 years agoHelpful | Level 6
I'm using Finder. I've changed nothing on my end.
If you search the community, there have been others with this issue as well.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!