Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

Arebeo's avatar
Arebeo
Explorer | Level 3
1 year ago

I can't delete backup files because I can't sign out of a device that I unlinked.

Hi, I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even th...
Computer Backup
Delete
Dropbox Backup
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the screenshot, Arebeo, and sorry to hear the issue persists. Can you send one more visual of what appears after clicking on the “I don’t have access” option? 

 

I’ll be able to look into this further this way.

Arebeo's avatar
Arebeo
Explorer | Level 3
1 year ago

  • Arebeo's avatar
    Arebeo
    Explorer | Level 3
    1 year ago

    And then, when I click on settings, I get forwarded to my account, and this is what I see - no devices, because I deleted the Macbook Air instead of signing out. 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Arebeo!

       

      Do you follow these steps while using your desktop app, or through your Backup page online? 

       

      Have you tried using a different device, in order to access your Backup and delete it from there? 

      • Arebeo's avatar
        Arebeo
        Explorer | Level 3
        1 year ago

        My desktop app is connected to my work Dropbox, which I pay for. This problem is with my original private dropbox account, which I only access through the browser. 

         

        Thanks for the link above. This gave me this screen which I have not seen before. Do I now delete the unlinked backup? Do I get to choose then to keep or delete the files of that backup if I do that?

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!