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Arebeo's avatar
Arebeo
Explorer | Level 3
2 years ago

I can't delete backup files because I can't sign out of a device that I unlinked.

Hi, I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even th...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot, Arebeo, and sorry to hear the issue persists. Can you send one more visual of what appears after clicking on the “I don’t have access” option? 

 

I’ll be able to look into this further this way.

Arebeo's avatar
Arebeo
Explorer | Level 3
2 years ago

  • Arebeo's avatar
    Arebeo
    Explorer | Level 3
    2 years ago

    And then, when I click on settings, I get forwarded to my account, and this is what I see - no devices, because I deleted the Macbook Air instead of signing out. 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Arebeo!

       

      Do you follow these steps while using your desktop app, or through your Backup page online? 

       

      Have you tried using a different device, in order to access your Backup and delete it from there? 

      • Arebeo's avatar
        Arebeo
        Explorer | Level 3
        2 years ago

        My desktop app is connected to my work Dropbox, which I pay for. This problem is with my original private dropbox account, which I only access through the browser. 

         

        Thanks for the link above. This gave me this screen which I have not seen before. Do I now delete the unlinked backup? Do I get to choose then to keep or delete the files of that backup if I do that?

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