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08Media's avatar
08Media
Explorer | Level 3
2 years ago

I can't delete files or drag them into my Dropbox account.

Hi all, I can no longer add files into my dropbox, I have plenty of storage. Also when I try to delete files it says "the operation cant be completed because you dont have permission to access some o...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi 08Media, thanks for posting on the Community today. 

 

What do you see exactly when uploading files to your Dropbox account? Can you send me a screenshot of what happens?

 

Also, the files that you’re unable to delete, are they personal files or files shared with other users? 

 

Are you having issues like this via different browsers?

 

Let me know, and we’ll go from there.

  • 08Media's avatar
    08Media
    Explorer | Level 3
    2 years ago

    Hi Nancy, nothing happens when I try to drag files in and I have tried from the web, to the drop box icon everything. And yes I share files with one user, I deleted her but I could still not delete files. When I try this comes up  "the operation cant be completed because you dont have permission to access some of the items" 

    I added Nageela again since we need to be able to work but this is really not ideal. I can delete thing in the files but not the file itself. I can rename files as well. I can also drag in files in already excisting "mother files" But not drag in a "mother file" to the left column if you see what I mean. Its actually the left column that is the problem. I cant change anything there.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for sending more details, 08Media! When saying you’ve tried the Dropbox icon, you mean the desktop app on your computer, right? Can you clarify its syncing status and app version?

       

      Also, the files that you’re sharing with Nageela, are they owned by her or are you the owner? 

       

      Can you send over a couple of screenshots of what you see when trying to delete them? It’d be helpful to have a visual, as well. Here’s how you can attach them here: 

       

      • 08Media's avatar
        08Media
        Explorer | Level 3
        2 years ago

        Hi, Im the owner of the files shared with Nageela. And yes its the dropbox icon. I have idea of the syncing status or the app version. Im on a Mac Book Pro. I pay rather a lot for this so I would appreciate some help.

  • 08Media's avatar
    08Media
    Explorer | Level 3
    2 years ago

    Hi Nancy did you get my messages with pics attached?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the additional info and screenshots, 08Media.

       

      If you login to your account on dropbox.com, are you able to perform the same actions, or are you getting any errors?

      • 08Media's avatar
        08Media
        Explorer | Level 3
        2 years ago

        Hi Hannah, now if I go on Chrome dropbox I can delete files. I can also add but it is kind of a process. I cant just drag in a file and drop it.

         

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