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08Media's avatar
08Media
Explorer | Level 3
2 years ago

I can't delete files or drag them into my Dropbox account.

Hi all, I can no longer add files into my dropbox, I have plenty of storage. Also when I try to delete files it says "the operation cant be completed because you dont have permission to access some o...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for sending more details, 08Media! When saying you’ve tried the Dropbox icon, you mean the desktop app on your computer, right? Can you clarify its syncing status and app version?

 

Also, the files that you’re sharing with Nageela, are they owned by her or are you the owner? 

 

Can you send over a couple of screenshots of what you see when trying to delete them? It’d be helpful to have a visual, as well. Here’s how you can attach them here: 

 

08Media's avatar
08Media
Explorer | Level 3
2 years ago

Hi, Im the owner of the files shared with Nageela. And yes its the dropbox icon. I have idea of the syncing status or the app version. Im on a Mac Book Pro. I pay rather a lot for this so I would appreciate some help.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    08Media wrote:

    I pay rather a lot for this so I would appreciate some help.

    Nancy is trying to do so but you really need to give some answers to questions so that people can try and do that....

    • 08Media's avatar
      08Media
      Explorer | Level 3
      2 years ago

      Hi Mark, I have answered as well as I can. She asked me to post a photo of whats going on.  I have no idea how to post a photo of me dragging a file to the dropbox icon and it never shows up in the dropbox. I told Nancy that already. And what it says when I try to delete files. 

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