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08Media's avatar
08Media
Explorer | Level 3
2 years ago

I can't delete files or drag them into my Dropbox account.

Hi all, I can no longer add files into my dropbox, I have plenty of storage. Also when I try to delete files it says "the operation cant be completed because you dont have permission to access some o...
Delete
Error Messages
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for sending more details, 08Media! When saying you’ve tried the Dropbox icon, you mean the desktop app on your computer, right? Can you clarify its syncing status and app version?

 

Also, the files that you’re sharing with Nageela, are they owned by her or are you the owner? 

 

Can you send over a couple of screenshots of what you see when trying to delete them? It’d be helpful to have a visual, as well. Here’s how you can attach them here: 

 

08Media's avatar
08Media
Explorer | Level 3
2 years ago

The photos attached is when I try to add something to my dropbox. When I try to add with the dropbox icon it says + in green but it never adds. And when I try to drag it on it shows I cant. 

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