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joonhwa's avatar
joonhwa
Explorer | Level 3
2 years ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue

i can edit my word file when i use dropbox with desktop and laptop computer

however, when i use dropbox with smartphone, i cannot edit or modify my word file.

therefore, i only see word file contents when i use smartphone. even if i want to edit it.

i use basic plan. is this a problem of editing issue?

please help me!!

thank you.

edit
Microsoft Office
Mobile

12 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you use your mobile or desktop when trying to attach your files here joonhwa?

    In any case, you should be able to click our camera-like icon, and send us your screenshot. 

  • joonhwa's avatar
    joonhwa
    Explorer | Level 3
    2 years ago

    i want to attach a screenshot, but i can't... it's frustrating  

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi joonhwa, are you opening your docx file directly from the Dropbox mobile app, which would then open Word?

     

    Are you trying to open the file from Word instead without using the Dropbox app?

  • joonhwa's avatar
    joonhwa
    Explorer | Level 3
    2 years ago

    please check my answer for your question and reply me. thank you.

  • joonhwa's avatar
    joonhwa
    Explorer | Level 3
    2 years ago

    Thank you for helping me but, I don't understand your question. I already told you in my previous reply that I downloaded microsoft word app on my smartphone and tried to edit my file with an app.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, joonhwa! Did you check my previous question about the Microsoft app you can use to edit your files?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you download the Microsoft Word app for editing documents? If not, can you give this a go and let me know if you still have an issue? 

     

    Feel free to send me a screenshot, as well.

  • joonhwa's avatar
    joonhwa
    Explorer | Level 3
    2 years ago
    I downloaded microsoft 365 office app and login.
    but, still i cannot edit my word files.
    there is a warning message that my account do not allow editing on this device. please ask dropbox company for subscribe plan.
    what is that mean?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

     

    You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

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