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dougkealey's avatar
dougkealey
New member | Level 2
6 days ago
Solved

I can't find any files on my Dropbox account in order to free up space

Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (work laptop) Question or Issue The email that Dropbox sent me contained a...
File access
restore
Storage space
  • Mark's avatar
    Mark
    6 days ago

    Are you sure you are logging in to the right account? What is http://www.dropbox.com/events showing?

    dougkealey wrote:

    I don't know when you reduced my plan to have a limit of 5Gb.

    Dropbox's free plan starts at 2gb. You can see your quota and plan at http://www.dropbox.com/account/plan including bonus space etc. given :)

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 days ago

Are you sure you are logging in to the right account? What is http://www.dropbox.com/events showing?

dougkealey wrote:

I don't know when you reduced my plan to have a limit of 5Gb.

Dropbox's free plan starts at 2gb. You can see your quota and plan at http://www.dropbox.com/account/plan including bonus space etc. given :)

  • dougkealey's avatar
    dougkealey
    New member | Level 2
    6 days ago

    Thank you Matt.  The 1st link you provided allowed me to get to the home screen of my account, and from there I was able to get to my files.  Problem solved.  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 days ago

      Hey dougkealey!

      Happy to see that your issue is now resolved! 🤗

      If you need something else, please let me know and I will be more than happy to help every step of the way. 

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