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dougkealey's avatar
dougkealey
New member | Level 2
6 days ago
Solved

I can't find any files on my Dropbox account in order to free up space

Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (work laptop) Question or Issue The email that Dropbox sent me contained a...
File access
restore
Storage space
  • Mark's avatar
    Mark
    6 days ago

    Are you sure you are logging in to the right account? What is http://www.dropbox.com/events showing?

    dougkealey wrote:

    I don't know when you reduced my plan to have a limit of 5Gb.

    Dropbox's free plan starts at 2gb. You can see your quota and plan at http://www.dropbox.com/account/plan including bonus space etc. given :)

dougkealey's avatar
dougkealey
New member | Level 2
6 days ago

Thank you Matt.  The 1st link you provided allowed me to get to the home screen of my account, and from there I was able to get to my files.  Problem solved.  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Hey dougkealey!

Happy to see that your issue is now resolved! 🤗

If you need something else, please let me know and I will be more than happy to help every step of the way. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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