Forum Discussion

Caleb C.1's avatar
Caleb C.1
New member | Level 1
2 years ago

I can't remove a PNG file that was shared with me via a phishing email.

I can't make it go away.  Dropbox won't respond to my emails or do anything about it.  I will need to move to a different cloud service if I can't resolve this due to work policies. Any suggestio...
Delete
Shared Files
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for updating me, Caleb! On your first screenshot, there’s a little square at the top left part of the photo you were seeing; can you please click on that square to select the photo and let me know if the “Delete” button appears then?

Caleb C.1's avatar
Caleb C.1
New member | Level 1
2 years ago

No delete button appears.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, I see. Can you send me one more full screenshot of the options that appear when selecting the image? I’d like to have a look and see what else we can try after that.

    • Caleb C.1's avatar
      Caleb C.1
      New member | Level 1
      2 years ago

      My options:

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Caleb C.1, is the file visible on this page on your account? Are you able to remove it from there?

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