I can't rename a file I duplicated on Mac OS

Hi Douglas F.5, could you give us more details on exactly how you're not able to rename or move the file in the Dropbox folder? 

Are you not given the option to rename it, do you get an error when doing so, or does it revert to the original name? Is this the same when dragging the file?

In case you haven't read the whole thread and until Dropbox actually fixes this bug, the only way I've found to make it normal again is to restart the computer. Such a hassle but (fingers crossed) it's fixed it for me – sometimes for weeks, sometimes for only days but it's still better than not being able to move or rename a file - such a hassle to workflow.

>> Are you not given the option to rename it, do you get an error when doing so, or does it revert to the original name? Is this the same when dragging the file?

There is no option to rename the file (which would be below "Get Info" in the file pop-up), single-clicking on the file does not put it into filename edit mode (nothing happens at all on single-click except selection, and since there is no name change there is no reversion to the original name). When dragging the file, to a sub-folder or a different folder, you get the gray "no" circle so it doesn't go anywhere. It felt to me like a volume mount/control issue, but that's hard to explain without being able to dig deeper into Dropbox.

I have updated to macOS Sequoia 15.0.1 and the problem hasn't reappeared, including doing the same process on the same files where I experienced it on macOS 14. 

Hannah So it's happening again.
The Dropbox sync status says "Your files are up to date."
If I quit Dropbox it still doesn't allow me to rename the duplicated file.
If I restart Dropbox it still doesn't allow me to rename the duplicated file.

Hey karenap. I went through your previous posts and I see you mentioned seeing a circle with a slash when trying to move your duplicate files around. Can you send us a screenshot of what it looks like? 

Are you seeing the same icon when renaming those files, or nothing happens at all in this scenario?

You can generate that visual tag yourself: go to your home folder, and drag the Library folder around and then try to drop it onto the Library folder. The Finder shows you that icon to say, "yeah not gonna happen."

No, as I said, you don't see that when you try to rename the file because you CAN'T rename the file. File>Rename in the File menu is grayed out, there is no Rename in the contextual menu, and it won't highlight, so there is no reason for the Finder to throw the "no" tag. Try it yourself: go to your home folder, and try to rename the Library folder. You can't. That's the same behavior that Dropbox is causing on some files that, unlike the Library folder, should be rename-able. 

@Nancy the lashed circle disappears when trying to do a screenshot so I took a video [Removed as per Community Guidelines]
The video shows what happens when I duplicate an Illustrator file (using cmd+D) and then clicking on the name but it won't allow me to rename (the yellow circles are added by the video capture app). I also try hitting the RETURN key which should also allow me to rename but it doesn't. I then try to drag the file to my desktop and it gives me the slashed circle. Hope this helps.

Hi karenap, thanks for the info, in order to look into this further, please could you contact the support team directly for them to investigate.

Hi Jay – where on that page can I start an email support ticket? I just spect 10 mins going round in link circles on the dropbox website. (According to my 3T plan I get email support.)

Hey karenap, the page that Jay linked in his reply, should include all the support options available to you; can you let me know what you see?

Or send me a screenshot, if you can.