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hannumlauren's avatar
hannumlauren
New member | Level 2
8 years ago
Solved

I can't see a folder I am an owner of

I am an owner of a folder that I cannot find in my Dropbox account anywhere. It's not in my files, it's not in my Sharing section, it's nowhere. I need to access this folder so I can manage the members of the folder. How can I regain access?

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  • Jay's avatar
    Jay
    8 years ago
    As this is a shared folder, since a colleague can see that you’re the owner, perhaps you’ve removed yourself from the folder?
     
    Try navigating to the following page and adding it back to your account.

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  • hannumlauren's avatar
    hannumlauren
    New member | Level 2
    8 years ago

    I am looking for a needle in a haystack. I have tried looking back as far as September of 2017 and am not finding anything. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    It depends on the current plan you’re on, if you’re able to view files from back then, you can restore it if need be.
     
    Have you tried searching for the file name specifically in the search bar?
  • hannumlauren's avatar
    hannumlauren
    New member | Level 2
    8 years ago

    I have tried searching, however, only files, not folders come up. My colleague can see the folder, and can see that I am the owner, so I am baffled as to why I can't find it anywhere.

    Also, I am on the Dropbox Business Advanced Plan.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    As this is a shared folder, since a colleague can see that you’re the owner, perhaps you’ve removed yourself from the folder?
     
    Try navigating to the following page and adding it back to your account.
  • JEM76's avatar
    JEM76
    New member | Level 2
    7 years ago

    Thank you, sound advice, recovered 3 but still 1 to go. Will keep on trying. 

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