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why4d
8 months agoExplorer | Level 3
I deleted a workspace, can I recover files on the account?
Hey-
I accidentally deleted my Dropbox workspace. Is there any way to recover or restore it?
I've logged in with my old credentials and there is no "restore files" (at least that I can find.)
Thanks.
15 Replies
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- Mark8 months ago
Super User II
why4d wrote:
Is there any other way for me to get my files restored?
You need to contact support and ask for help - http://www.dropbox.com/support HOWEVER if you have totally deleted an account recovery isn't possible.
If you haven't you can see it at http://www.dropbox.com/events and http://www.dropbox.com/share to rejoin any.
- Walter8 months ago
Dropbox Community Moderator
I see, thanks for the clarification why4d. in that case, may we reach out via email to have a further look internally at this point?
- why4d8 months agoExplorer | Level 3
I’ve heard from my colleague and it looks like I was the admin and that I’ve deleted the Workspace entirely.
Is there any other way for me to get my files restored? - Walter8 months ago
Dropbox Community Moderator
So this means that the team account is still active and that you were somehow accidentally removed from it - would that sound correct why4d?
If that's the case, your team's admin should be able to restore your (files and) account back to the team from their end.
- why4d8 months agoExplorer | Level 3
Hi Walter, the charge was for this team account - 3 licenses. The person I emailed is 6 jours ahead of me and should be seeing my email about this issue shortly.
Is there data recovery available for paid tram accounts? - Walter8 months ago
Dropbox Community Moderator
If you weren't the team admin, you'd need to reach out to them and ask them to re-invite you to the team why4d
Have you tried getting in touch with them yet?
As for the charge you mentioned, are you referring to the same paid team account?
- why4d8 months agoExplorer | Level 3
I was just billed today infact.
- why4d8 months agoExplorer | Level 3
Hi, Yes, it was a paid team. I don't think I was the admin, but I won't know for sure until 9am E.
- Megan8 months ago
Dropbox Community Moderator
Hey why4d, one more question while we're trying to understand what happened here.
Were you a member of a team, or the team admin?
If the latter, then keep in mind that if you deleted the team account, the content that you had there is not restorable. Also the team would have been disbanded, so I don't think old members would be able to help.
Was it a paid team, or not?
- why4d8 months agoExplorer | Level 3
It's my business team account. I deleted the Team Workspace. I'm hoping that other team members still have access and would be able to add me back to the workspace.
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