Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

madreocho's avatar
madreocho
New member | Level 2
9 months ago
Solved

I don't have the option to delete a phishing file I received.

I was sent an email (it appeared to be from a trusted sender) directing me to dropbox to open a file. I clicked on it which sent the file to dropbox, but I did not open the file within dropbox. Only then did I learn that the email was a phishing scam. But now I can't delete the file from my dropbox. The three dots only give me two options: "open" and "copy link." How can I remove this file from my dropbox??

 

Thanks for any help,

Jennifer

Delete
security
Share

5 Replies

Replies have been turned off for this discussion
  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi madreocho and welcome to the Dropbox Community, it’s great to have you here. I’m so glad to see that you got that phishing file removed from your Dropbox account, thanks to the amazing help from Jay 🙌. 

    By the way, I’m Theresa, a Community Manager here at Dropbox 👩‍💻. I love hearing how our members use Dropbox on the daily.

    If you’re open to sharing, I’d love to hear from you. ✨

    T 😺 (Dropbox Community Manager) 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi madreocho, could you try removing your access to the file from this page on your account?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey madreocho! I’m sorry to hear that happened. 

    Can you you send me a full screenshot of what you see exactly when trying to delete this file from your Dropbox account? If there’s any personal info on the screenshot, please make sure to mask it first.

    Let me know once you’re ready.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!