Forum Discussion

amcoffice's avatar
amcoffice
Experienced | Level 11
11 months ago

I don't see a list of my folders when copying/moving files on the Dropbox website again.

The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened.  After way too much time addre...
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amcoffice's avatar
amcoffice
Experienced | Level 11
10 months ago

File move folder crash happening again - another planned day of getting a project done down the drain...........

I have the Capture video of Network tab that support suggested for the next time it happens. Can someone please email me so I can send screenshots and video via email?

Thank you!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey again, amcoffice! I can see that your old ticket with our support team was automatically closed after some time of inactivity. Did you try to reply to that ticket/email directly and you had an issue generating a new one?

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    10 months ago

    Yes - I replied to the email that had Capture instructions for next time issue happened (that didn't work since it was closed), but I did not try to generate a new ticket/email. Please tell me the best way to do that (i.e., hopefully will get more focused attention).

    Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      No worries, amcoffice. I’ve gone ahead and logged a new ticket for you; you can attach the new info you’ve gathered there.

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