I keep seeing conflicted copies for my audio files, after using a third-party software.

Still having this problem... I am leaving dropbox because of this, but it a pretty big process to change the workflow I've had for ten years, plus moving that TB of data. Still open for sollutions, even though it seems like the Dropbox team has abandoned this thread.

grantcrenshawYes that's interesting that we're on so different machines with different OS. I wonder if we have some third party software in common that causes this. Hard to find out... It doesn't seem to happen to most people, even friends of mine with a very similar setup. 

I can't get over though that it seems like dropbox is starting to sync while the file is still being written, which sounds like a really bad idea? 

Hey JoelBille! Sorry I am just now getting back to you. I am on a 13-inch 2020 Macbook Pro, 1.4 GHz Quad-Core Intel Core i5 processing system, running Sonoma 14.6.1. This has been a recently recurring issue. It seems our models are pretty different overall, mine being newer and more up-to-date from an OS standpoint. Perhaps this issue is more concerning seeing that we have different models and is not limited to one model.

And seriously no apologies needed for any grumpy tone! This whole issue is more amusing to me than anything else.

Interesting grantcrenshaw that you have the same issue with files from Premier Pro, it seems like the issue is not with Logic or Premier, but with how Dropbox is syncing files while they're still being written. It's strange that it doesn't seem to happen for everyone though, that would be a much louder problem. grantcrenshaw would you mind sharing your computer model and OS version? Would be interesting to see if it's the same.

I'm on a Macbook Pro 15-inch 2017, running Ventura (the latest OS that supports my machine). I started having this problem in Monterey tough. 

Also, thank you for your helpful tone, and sorry for my grumpy one.

Hey grantcrenshaw, all info is more than welcome!

As for whitelisting Dropbox on your OS and specifically for the apps you're inquiring I'm afraid you'd need to contact your IT since this isn't something we can share details on our end, as to how you can achieve that.

You can take a look at our relevant Help Center article, but it might require some tweaks depending on your OS, and the specific apps that are creating these conflicts.

Hey Megan! Could you give me more info on how to do that?

Additionally, this same conflicted copy issue just occurred with a short video I was exporting on Premiere Pro. Originally I thought this was limited to just Logic Pro exports, but it seems that this issue is greater and has continued to persist in other areas. Just wanted to give you this information as well!

Hey grantcrenshaw, let me also jump in here!

You can also try configuring these programs so that the Dropbox folder is excluded or white-listed, but please note that this may be a per user per computer setting and that this falls outside of the scope of what we support.

In any case, your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard.

I'll forward your feedback to the appropriate areas so we can continue to improve.

Sorry for the delay in response, I have been off work this week due to the holidays. I hope you both had a great Thanksgiving if you celebrate!

Similar to JoelBille, this issue stops occurring when I pause sync from the Dropbox menu. However, this solution is an inconvenient long-term fix, because the ability to sync is very helpful when I share files with my coworkers. The hiccup in my workflow can be annoying, and for someone who exports files regularly similar to Joel, it can be dealbreaker.

Is there another possible solution? Or is there some way that this issue can be addressed in a future Dropbox update?

I am willing to help however you need, Jay! Just let me know what further information you need from my end!

It sounds like we have the exact same problem. I have not found any solution, contacting support gave me what I believe was a bot answer that mentioned general information about conflicted copies, not really considering my question, and then marking the issue as solved.

For me, the behaviour stops if I pause sync form the Dropbox app drop down menu.

Also for me, it's been more than a slight annoyance since I export lots of audio files every day. Renaming, deleting and double checking them multiple times every day is a big bump in my workflow and I've simply put Dropbox syncing on a permanent pause. I'm looking into alternatives and will probably have to transfer if I can't find a solution to this.

Thanks for the info, most likely this is due to the rapid changes in the file itself during the export process, preventing the file from being fully synced, and then causing the conflict for the incomplete file and the complete file.

If you pause the Dropbox desktop application before you begin the export process, do you get the same behavior?

Of course!

Usually what happens, I am editing audio files on my computer. I will export the file by bouncing it into a WAV file on Logic Pro. I will select a location to bounce/export it to, and I select a folder within my Dropbox on my MacBook. This folder is always synced. It'll then "bounce," and go through the whole exporting process. Once this has finished and Logic Pro appears to be done with any exporting processes, the file begins to sync online. This is where the issue appears to occur. The downloading icon usually progresses for a second, and then a second file appears with the same file name, but the date and "Grant Crenshaw's conflicted copy" appears next to it. This file is always the correct file, complete and not corrupted. The original file the appeared to be the correct one is always smaller, and the audio cuts out about halfway through. Both files are then synced to my online Dropbox. I then delete the original file and make the conflicted copy the one I use.

I hope that this is in-depth enough, if you have further questions about this process I'd be happy to continue helping! Dropbox is not open on any other device in this scenario, and this only happens with WAV files, which are larger than mp3s. This has not occurred to an mp3 export to my knowledge. Again, it only slightly disrupts workflow, and is more annoying than anything else. There is a slight concern that it will begin to corrupt full files, which would be a problem, but there have been no further signs of that.