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Ewamscion
3 years agoNew member | Level 2
I lost edits going back days
So I just lost edits to an essay I was working on. Everything was fine 5 hours ago, and I'm always on wifi so my document was synced. But then, as I was editing on my phone 2 hours later, I noticed m...
- 3 years ago
Thanks for the extra info, Ewamscion.
What I can suggest, since this sounds a bit odd indeed, is to log a ticket for you and send it to this email address. I can’t guarantee we’ll be able to see much more, but it may be worth to have a look.
Ewamscion
3 years agoNew member | Level 2
Hey, Nancy.
Before I stopped working on the document on the desktop, my file was already synced. I remember because I opened a different file from the Dropbox icon on the toolbar. Then later I opened the file on my phone through the Word app on my phone and everything was fine and perfectly normal until I realized it was missing crucial edits so I stopped working on it then. But the problem wasn't just on my phone. When I later opened the file on my desktop, there seemed to be an update on the Dropbox badge.
I just checked the events page and the events with this particular document began 2 hours ago: You edited the file, You deleted the file, and You added the file. I didn't do any of that but I did uninstall and reinstall Dropbox (which is the most recent event). Important to note is that I have been working on this document for the past few days and everything has been fine, and everything has been syncing properly. I've ever had such a problem with onedrive where I lost edits going back months, so I always make sure my documents are secure on the cloud.
Nancy
Dropbox Community Moderator
3 years agoThanks for the extra info, Ewamscion.
What I can suggest, since this sounds a bit odd indeed, is to log a ticket for you and send it to this email address. I can’t guarantee we’ll be able to see much more, but it may be worth to have a look.
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