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Gilly305's avatar
Gilly305
Helpful | Level 5
4 months ago
Solved

I need to delete a video and some photos sent to me that have taken me over my storage limit

A friend sent me a video via WhatsApp that I opened and watched, but it’s taken me over my storage limit, so I want to delete it, but am unable to.  I’ve tried using the website and app on iPad and iPhone.  This is so frustrating.  

I have the same problem with some photos and videos sent to me in a folder, it’s so annoying!  That person has stopped sharing the folder, but it hasn’t changed anything for me.  

Please help! 🙏🏻

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  • Gilly305's avatar
    Gilly305
    4 months ago

    Thanks Megan.  I was unable to do it myself, but managed to get my friends to change things at their end, so I’m all good.  

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  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Gilly305​ and welcome to the Dropbox Community! I’m really glad to hear you’ve got things under control again and thank you for coming back to update us. It’s always great to hear how things turn out, especially when it comes to managing storage ✨.

    If you have any more questions or need tips on how to use Dropbox, feel free to join our Dropbox for Beginners group here in the Community. We share handy how-tos, tips and tricks, and it’s a great place for new users to chat and get comfortable with the platform 💪.

    By the way, I'm Theresa, and you’ll see me popping up around the Community. Feel free to tag me in a thread if you'd like more info or have any questions 🤗.

    Looking forward to seeing you around.

    T 😺 (Dropbox Community Manager)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Awesome news Gilly305​!

    Thanks for the heads up. Wishing you a great September ahead, and don't hesitate to reach out if you need anything else. 😇

  • Gilly305's avatar
    Gilly305
    Helpful | Level 5
    4 months ago

    Thanks Megan.  I was unable to do it myself, but managed to get my friends to change things at their end, so I’m all good.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi Gilly305!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi Gilly305, thanks for bringing this to our attention.

    Are you trying to delete the individual files, or the shared folder itself?

    Have you tried these steps to delete the files, or this to leave the shared folder?

    If the issue persists after this, please feel free to reach back out.

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