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I no longer see the option to delete my files
Is it just me?! I seem to have lost the ability to delete files in Dropbox on Windows 10 computer.
There is just NO option any longer and it's making me want to scream. I have been to Google and YouTube and Dropbox help and they all tell me to "hover over the elipsis". I would gladly do this if they were there to hover over!
I can delete folders. If I hover over FOLDERS, I see the options "copy link", "share" and "more" appear, like they USED to when I hovered over FILES.
Nowhere can I see an option now to delete files. If there is anyone out there who can help my poor brain stop frying, I would be grateful for advice on how to delete a FILE, like I used to be able to. 🙂 Looking forward to some friendly advice.
Hi wibblewobble, and sorry for jumping in.
Have you also tried to delete your files after opening your web account on a different browser? Is the option still missing?
I’d like to check whether this could be something browser-related.
Let me know how it goes!
5 Replies
- Rich
Super User II
wibblewobble wrote:
I seem to have lost the ability to delete files in Dropbox on Windows 10 computer.
Are you trying to do this in the Dropbox folder on your computer, or through the Dropbox website? From the website, it looks like this:
Hello Rich
Thank you for your response.
I am doing it on the dropbox.com website, as I always have done.
In your image, that's how it all USED to look for me, when I clicked on the three dots for "more".
Now, I only get that menu up if I hover over a FOLDER, not a file. Nothing happens at all when I hover over a file. It's making me crazy!
I have signed out, deleted cookies, cache...... everything that should or could be done to solve this I have done to no avail!
I guess that, of course, I could create a folder and put the files in it that I want to delete but that's a workaround to be done only if this problem can't be solved!
If you have any further thoughts, I would be interested in hearing them! Kind regards!
- Nancy
Dropbox Community Moderator
Hi wibblewobble, and sorry for jumping in.
Have you also tried to delete your files after opening your web account on a different browser? Is the option still missing?
I’d like to check whether this could be something browser-related.
Let me know how it goes!
AHA!
And .... WOW!
My first thought on viewing your message, Nancy, was please don't apologise for "jumping in".
My second thought was (and still is!) "you are such a star".
I always use Opera as my browser, that's where all my Favourites are, I know it so well.
From time to time, though, I do use Firefox and Chrome.
So. Upon reading you, I signed into Dropbox in Firefox and...................... Lo and behold.......... when I hovered over my files (not folders)........... the three dots appeared after "copy link", "share more"...... etc, giving me all the options I am suddenly missing in Opera!
Seriously, I cannot thank you enough for saving my sanity! You hit the nail right on the head and............ what can I say?
THANK YOU, NANCY! 🙂
I will bear in mind, in the future, that perhaps some problems are browser related. We are never too old to learn, thanks to our cyber pals out there. 🙂
- Nancy
That’s awesome news, wibblewobble! I’m really glad l could help you with this and I appreciate your kind words.
In general, the Dropbox website works best on these browsers: Firefox, Chrome, Microsoft Edge and Safari (you can also check more details here).
If you need something else though, don’t hesitate to give me a nudge!
