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thedomorefoundation2017's avatar
thedomorefoundation2017
Explorer | Level 3
1 month ago

I renamed one of my folders and now all of its files have disappeared.

Question or Issue On Fri 16 Jan 2026, I was organising Dropbox and instead of creating a new folder for Comms 2026, I renamed a current folder called Comms 2025 to Comms 2026. Now I can't find...
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thedomorefoundation2017's avatar
thedomorefoundation2017
Explorer | Level 3
1 month ago

I found the Events section where it said the Comms 2025 folder was deleted (although it wasn't in the Deleted section). I've restored the folder (see screenshot), however, it's empty - the files that were originally in the folder aren't in the restored folder. I can't find the view that showed me the drop-down.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for the additional info. Is there any chance at all that these files had been deleted in the past (outside of your file recovery window)? When was the last time you could access them on www.dropbox.com?

If you were able to see them until recently, you can use the search bar on the Dropbox website and use any filenames/keywords that you may remember to find them (feel free to send me one more screenshot of the results, if you wish).

  • thedomorefoundation2017's avatar
    thedomorefoundation2017
    Explorer | Level 3
    1 month ago

    The last time I accessed the files was this year, so within the file recovery period. See screenshot attached of Folder Activity. Is it not possible for Dropbox to retrieve the files on your end?

     

      • thedomorefoundation2017's avatar
        thedomorefoundation2017
        Explorer | Level 3
        1 month ago

        It says 'start a conversation below' but I can't type anywhere in that box. And I can't find an email, phone or ticket option. What am I missing?

         

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