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thedomorefoundation2017's avatar
thedomorefoundation2017
Explorer | Level 3
1 month ago

I renamed one of my folders and now all of its files have disappeared.

Question or Issue On Fri 16 Jan 2026, I was organising Dropbox and instead of creating a new folder for Comms 2026, I renamed a current folder called Comms 2025 to Comms 2026. Now I can't find...
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thedomorefoundation2017's avatar
thedomorefoundation2017
Explorer | Level 3
1 month ago

The last time I accessed the files was this year, so within the file recovery period. See screenshot attached of Folder Activity. Is it not possible for Dropbox to retrieve the files on your end?

 

  • thedomorefoundation2017's avatar
    thedomorefoundation2017
    Explorer | Level 3
    1 month ago

    It says 'start a conversation below' but I can't type anywhere in that box. And I can't find an email, phone or ticket option. What am I missing?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 month ago

      No worries thedomorefoundation2017 - I've just followed up via email so that we can investigate further.

      Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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