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CLX28's avatar
CLX28
Helpful | Level 5
6 years ago
Solved

I thought I had uninstalled the application but the folder is still visible (Mac)

I feel very stupid asking but here we go...

 

I wanted to uninstalled Dropbox from my Mac so I signed out of the account and simply threw the application into the bin thinking it would just delete everything. The bin has since been emptied and the application can't be found anyway. However, I can still see the folder in the sidebar with all the documents in it. I'm afraid to throw the folder into the bin and loose all the content. Can someone please help! When I do a search with the search bar I can also find the folder of course... 

 

What is the easiest way of getting rid of the folder without impacting other locations where it's saved. Just delete?

Thanks! 

Delete
desktop
Mac
restore
sync
  • CLX28's avatar
    CLX28
    6 years ago

    Hi ! 
    Thanks a million for your reply. I think I have actually solved it. I just dragged and dropped the folder into the bin and it's all gone (and hasn't affected the content on other devices). I think the folder was still appearing in the sidebar because it was in my favorites. Hopefully it's all good now! 

     

3 Replies

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey CLX28, you've come to the right place! Let's see what we can do. 

     

    Could you have a look at your Security tab first, to see if the computer you tried removing your Dropbox folder from is still listed there?

     

    Also, does the folder that come up on the sidebar look like a regular folder? 

     

    If you could send me a screenshot of it (without any personal info), that would be very helpful. 

     

    Looking forward to hearing back from you!

  • CLX28's avatar
    CLX28
    Helpful | Level 5
    6 years ago

    Hi ! 
    Thanks a million for your reply. I think I have actually solved it. I just dragged and dropped the folder into the bin and it's all gone (and hasn't affected the content on other devices). I think the folder was still appearing in the sidebar because it was in my favorites. Hopefully it's all good now! 

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Glad to hear that you were able to get to the bottom of this, CLX28!

     

    If anything else comes up in the future, just give us another shout. 

     

    In the meantime, I hope you have a lovely rest of your week!

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