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Dunca's avatar
Dunca
Explorer | Level 3
4 years ago
Solved

I can't uninstall the Dropbox application; says extensions are in use

Keeps saying that the extensions are in use and won't delete

desktop
Mac
Setting up the apps
Uninstall
  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for the update!

    Now, please open the 'Activity Monitor'. It should be under Applications > Utilities.

    Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:
    • Click on the line that references the process to select it
    • Click on the 'X' at the top left corner of the screen.

    Just make sure not to click on the 'X' that closes the window.

    After this, try to uninstall the Dropbox app again.

7 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Dunca, thanks for reaching out and sorry to see you're having trouble with this.

    Are you using a Windows or a Mac computer?

    Let me know and we'll go from there!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for the update!

    Now, please open the 'Activity Monitor'. It should be under Applications > Utilities.

    Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:
    • Click on the line that references the process to select it
    • Click on the 'X' at the top left corner of the screen.

    Just make sure not to click on the 'X' that closes the window.

    After this, try to uninstall the Dropbox app again.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Perfect, I'm happy to hear you were able to successfully resolve this.

    If you need anything else, make sure to let us know.

    Have a great day and a happy new year! 🙂
  • Lrrryo's avatar
    Lrrryo
    New member | Level 2
    4 years ago

    Just read your reponse on uninstalling, and I'm not getting the same result. I'm trying to uninstall and reinstall because of a problem and just can't uninstall... keeps telling me there are extensions open. Other ideas? Thx

     

    Lrrryo

    Mac OS High Sierra

    MacBook Pro

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi Lrrryo, thanks for posting here today.

    Do you mind if I reach out to you via email instead, so that we can have a closer look into this?

    Let me know!

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