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Forum Discussion
I upgraded to Professional but I still can't edit a PDF file
I updated my subscription to Professional on my iphone and it shows that I did upgrade. I was charged for the additional monies and received an e-mail verifying I upgraded.
When I attempt to edit a pdf it directs to a page requesting that I upgrade my account in order to do this
7 Replies
- Jay
Dropbox Community Moderator
Hi youngwalkerl, thanks for bringing this to our attention.
Are you attempting to edit the PDF on the Dropbox site, or via the mobile app?
Are you certain that you're signed into the correct account when attempting to edit the file?
Could you attach a screenshot showing this message you're getting?
This will help me to assist further!
- On Dropbox.com in a web browser. When I click edit text it goes to the screen where you can upGrade to Progfesional or Essential
- Also, I only have 1 account (to my kno)
How do I find out if there is another Dropbox that I am logged into?
- Jay
Which email do you see on this page when logged in?
You can see the email address logged in on the Dropbox desktop application using these steps.
I am on an e-mail and it states that I have Dropbox Professional. Doesn't that include pdf editing?
- Jay
PDF editing is available to all users, however, editing already existing text is limited to the plans listed in this article.
